Shipping Policy

Ms.Snail standart delivery takes between 5-18 working days (US, most European countries, AU and CA). Notice: Other countries may take a little longer. Please take note of the information regarding methods of payment, delivery costs and delivery times to other countries. For additional questions, please E-mail us at

Your order will be sent out via the most suitable carrier, dependend on size and weight.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

We're working as hard as we can trying to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day. 

Unfortunately our customer care team don't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.